Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 1 January 2026
1. Introduction
SUPA Master Franchising Pty Ltd (ABN 97 699 095 040) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal information:
- Your name, email address, phone number, and business details when you contact us via email or our website.
- Information about your business and franchise operations when you engage our services.
- Website usage data collected through cookies and analytics tools.
3. How We Collect Information
We collect information directly from you when you:
- Send us an email at [email protected]
- Submit enquiries through our website
- Engage our advisory services
- Communicate with us via phone or correspondence
We may also collect information automatically through cookies and similar technologies when you visit our website.
4. Use of Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide our franchise advisory services
- To communicate with you about our services and relevant industry updates
- To comply with our legal and regulatory obligations
- To improve our website and service offering
5. Disclosure of Your Information
We will not sell, trade, or rent your personal information to third parties. We may disclose your information where:
- Required by law or regulatory authority
- Necessary to protect our legal rights
- Engaged with your explicit consent
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems and access controls.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to request its correction. To do so, please contact us at [email protected].
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us with details of your complaint. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Cookies
Our website may use cookies to enhance your browsing experience. You can configure your browser to reject cookies, but this may affect some website functionality.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be published on this page with an updated date.
11. Contact Us
For any questions or concerns regarding this privacy policy, please contact us at:
Email: [email protected]
ABN: 97 699 095 040
ACN: 699 095 040
Location: VIC 3216, Australia